Terms of Use

Last updated October 2026

These Terms are an agreement between you and Extro ("Extro", "we", "us"). By creating an account or using Extro, you agree to them. If you don't agree, don't use Extro.

Please read section 12 (Disputes): it requires most disputes to be resolved by individual arbitration and waives class actions, unless you opt out.

Who can use Extro

You must be at least 18. By using Extro you confirm you are 18 or older and able to agree to these Terms. One account per person. You're responsible for everything that happens under your account and for keeping your device secure. We may refuse, suspend or end any account at our discretion.

What Extro is, and what it isn't

Extro is a place to answer questions and see how other people answered. Questions and answers come from people using Extro and from Extro itself.

• Not professional advice. Nothing on Extro is medical, mental-health, legal, financial or other professional advice. Answers are people's own experiences and opinions. Don't rely on them for decisions about your health, safety, money or legal matters.
• Not a crisis or emergency service. Extro does not monitor posts as they're made, does not respond to emergencies, and cannot contact anyone on your behalf. When a post appears to mention self-harm, the app may show where to find help; it won't always, and it may show when it isn't needed. If you or someone else is in danger, call 911 (or your local emergency number). In the US you can call or text 988 at any time.
• No duty to anyone. Answering someone, reading what they wrote, or reporting a post doesn't make you, or us, responsible for that person's safety or wellbeing.

Your content

"Content" means the questions, answers, names and report notes you submit.

• You own your content. You give Extro a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, analyse (including with Extro's own software on Extro's own servers), display and distribute it within Extro, to operate, improve and protect the service. This licence ends when you delete the content or your account, except for content we must keep by law (section 9).
• You're responsible for your content. You confirm you have the right to post it and that it doesn't break these Terms or any law. Don't post anyone's private information, including your own contact details.
• Anonymous means anonymous to other users, not to Extro. Extro knows who wrote every post.

Rules

You may not post or do anything that:

• harasses, threatens, bullies, shames or targets a specific person, or encourages others to;
• shares someone's private information (names with details, addresses, workplaces, contact details, photos, secrets) without their consent;
• tries to contact, locate or meet other users, or to learn who someone is;
• is sexual, sexualises minors, or involves minors in any harmful way;
• promotes violence, terrorism, self-harm or illegal activity, or attacks people for who they are;
• is spam, advertising, links, or promotion of anything outside Extro;
• impersonates anyone, or misleads others about who you are;
• breaks the law or anyone's rights, including intellectual property;
• interferes with Extro: scraping, automated access, reverse engineering, overloading, probing security, or getting around limits, blocks or restrictions.

Extro has no tolerance for objectionable content or abusive users: we remove posts that break these terms, and restrict or close the accounts behind them.

Moderation

We check posts automatically when they're made and review reports, but we don't review every post and we're not obliged to monitor or remove anything. We may remove any content, and restrict, suspend or end any account, at any time, for any reason or none, including content that's lawful. We aren't responsible for content posted by others, and we don't endorse it. Reporting someone hides their posts from you; it doesn't guarantee any other action.

Other people

You interact with other users at your own risk. Extro doesn't screen users, verify who they are (beyond the age check), or vouch for anything they say. We're not responsible for the conduct of any user, on or off Extro.

Your account and ending it

You can delete your account at any time in Settings. We may suspend or end your access at any time, without notice, for any reason. Sections 3 (as to the licence for content we must keep), 8, 10, 11, 12 and 13 survive the end of this agreement.

Copyright

If you believe content on Extro infringes your copyright, send a notice under the Digital Millennium Copyright Act to support@extro.site with the details. We remove infringing content and end the accounts of repeat infringers.

Content we must keep

Deleting content or your account erases it, except where the law requires us to keep something (for example, content we've reported to authorities, or data subject to a legal preservation request), which we keep separately and only as long as required.

Disclaimers

EXTRO IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and that it will be uninterrupted, secure or error-free. We don't warrant any content, any user, or any result of using Extro. Your use of Extro is at your own risk. Some places don't allow these disclaimers, so some may not apply to you.

Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, EXTRO AND ITS OWNERS, MEMBERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, GOODWILL, OR EMOTIONAL DISTRESS, ARISING FROM OR RELATED TO EXTRO, ANY CONTENT, OR ANY USER'S CONDUCT, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. Our total liability for any claim relating to Extro is limited to the greater of US$50 or what you paid us in the 12 months before the claim (Extro is free, so ordinarily US$50). These limits apply to every theory of liability and even if a remedy fails of its essential purpose. Some places don't allow these limits, so some may not apply to you.

Indemnity. You agree to defend, indemnify and hold harmless Extro and its owners, members, employees and agents from any claims, losses, liabilities and expenses (including reasonable lawyers' fees) arising from your content, your use of Extro, or your breaking these Terms or anyone's rights.

Disputes

• Informal first. Before any claim, email support@extro.site and give us 60 days to resolve it.
• Arbitration. Any dispute that isn't resolved will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court, except that either side may bring an individual claim in small-claims court, and either side may seek a court order to stop infringement or misuse of intellectual property.
• No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative action.
• Opt out. You can opt out of this section by emailing support@extro.site within 30 days of first accepting these Terms, saying you opt out of arbitration.
• Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, where the law allows.

General

These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable US federal law, without regard to conflict-of-laws rules; any court proceedings allowed under section 12 will be in the state or federal courts in Massachusetts. Extro is offered in the United States. If any part of these Terms is unenforceable, the rest stays in effect. Our not enforcing a term isn't a waiver. You may not transfer these Terms; we may, including in a sale or reorganisation. These Terms, with the Privacy Policy, are the whole agreement between us about Extro. We may change these Terms; we'll tell you in the app before significant changes take effect, and using Extro after that means you accept them.

Contact: support@extro.site